FAQ
Please browse the below set of Frequently Asked Questions and get in contact with us if you feel we have missed anything.
Where do you ship?
All of our products are shipped Worldwide. Shipping prices and delivery schedules vary with item and location. If you have specific questions regarding pricing and shipping destination, please email us at shop@thecooksatelier.com All shipping charges and customs fees are the responsibility of the buyer and will not be paid in part or in full by The Cook’s Atelier for any reason.
Our wines are shipped separately, via MBE, a trusted wine shipping company. Please contact us for specific shipping rates and information for your country or see more information here.
When will my order ship?
The Cook’s Atelier will process your order within 7 business days. When your item is shipped, you will receive a tracking number so you can follow the shipment. All backorder items will ship as soon as we receive them in the shop. Estimated arrival times in France are between 3-5 business days and 5-10 business days for International delivery. Weather may be a factor. Please keep in mind as with all things in France, shipping takes time. All items are insured. If you have specific questions about your shipping, please contact us at shop@thecooksatelier.com for details.
How do you package your products?
We personally source, package and ship each order. We take great care in communicating personally with each client. We are big believers in attention to detail. Each and every item coming from our boutique is beautifully and thoughtfully packaged like a gift. We take pride in sharing a bit of our Atelier with home cooks around the world.
Do you offer special shipping promotions?
*We occasionally offer Free Worldwide Shipping on orders to show our appreciation for our clients. Please note, on rare occasions some orders may be too large or too heavy to accommodate this special shipping offer. In the event this should occur, we would contact the client immediately to review alternatives.
The Cook’s Atelier does not make a profit on the shipping fees. The shipping prices noted are the actual costs of shipping provided by our various shipping companies.
What currency are your prices in?
All prices are in euros.
How can I pay?
We happily accept payments via Visa, Mastercard and American Express.
What is your return policy?
Please note that we typically do not offer refunds or returns, except in the case of damaged items. If you’ve received a damaged item, we are more than happy to accept a return. Please contact us immediately at shop@thecooksatelier.com, within 48 hours of your order being delivered.
Do you have a product care guide?
Yes, please see our product care page for more information.